The tracking update says delivered, but I did not receive it.
We advise you to check with your nearby family members or neighbors who could have received the package before we proceed with the investigation. There are chances that the package might have been left with someone trustworthy or at an adjacent location. It's always advisable to check with people in your locality.
In case you have already checked with them and haven't been able to find the package, we suggest you contact the package carrier, DHL, responsible for delivering your package. They can furnish you with information on the delivery status and help you in locating the package.
My package arrived damaged on delivery, do I have to accept it?
What can I do if my package is returned to sender?
My package has not arrived, what now?
Once your order is shipped, we send a shipping notification along with the tracking link. The link will allow you to track your order until its successful delivery. You may also contact DHL directly at 1-800-225-5345 to help you with the shipment concerns.
How much is the shipping?
The shipping fee varies by location. You may add your items to cart and input your shipping address to get the estimated cost.
What are the shipping times?
Typically, orders are processed and shipped within 3-8 business days from your order date.