• I did not receive an order confirmation after placing my order.

    Please check your email, including the spam folder, as we send confirmation emails 5 minutes after purchase. You may contact our Customer Service at hello@emmarelief.com or call 888-808-EMMA for further assistance.

  • Can I modify the products in my order after it has been placed?

    Yes! You can definitely modify your order, although we have to move fast! Modifications only apply to orders that have not yet been sent to fulfillment. Should you feel the need to add or remove products from your order, let us know immediately through our various channel.

    Our customer service team will be more than happy to help you:

    Call us at: 888-808-EMMA (3662)
    Email us at: hello@emmarelief.com
    You can also reach out through our Facebook and Instagram!

  • How can I change or correct the delivery address for my order?

    How can I change or correct the delivery address for my order?

    If you need to change or correct your delivery address, please contact us immediately at hello@emmarelief.com. You can also call us at 888-808-EMMA (3662).

    Please be aware that we can change or correct your delivery address only if your order is not yet packed and on the way to you.

  • How do I cancel my order?

    If you wish to cancel your order, please contact us as soon as possible. Cancellations only apply to orders that have not yet been sent to fulfillment. To initiate a return, please contact us no more than 90 days after the order date. Note that refund processing times will vary by bank and typically take 5-7 business days.

  • How can I track the status of my order?

    You will receive a tracking link from us in the shipping confirmation email once your package has been handed over to our shipping provider. Click on the link to track the current status of your shipment.

    If you have an account with us, log in and you will be taken to your order summary under "Orders". Click on the respective order and you will find a link "View Tracking" which will take you directly to the tracking page of the shipping service provider.

    Please note that it may take a few hours after receiving the email for the shipment status to be updated on the shipping provider's site.

  • When will I receive my order?

    Typically, orders are processed and shipped within 3-7 days from the order date, and our standard shipping is 3-8 business days within the mainland USA. Unfortunately, due to shipping costs outside of our control, we are unable to ship effectively to Alaska, Puerto Rico, or APOs. We hope to serve these shipping zones in the future. Hawaii will be subject to a surcharge fee to cover expenses incurred for these shipping zones.
    As soon as your order has been dispatched, you will receive a shipping confirmation email with a tracking link.

    If you have a customer account, log in to check the status of your order (until shipping).