We advise you to check with your nearby family members or neighbors who could have received the package before we proceed with the investigation. There are chances that the package might have been left with someone trustworthy or at an adjacent location. It's always advisable to check with people in your locality.
In case you have already checked with them and haven't been able to find the package, we suggest you contact the package carrier, DHL, responsible for delivering your package. They can furnish you with information on the delivery status and help you in locating the package.
Our customer service team will be more than happy to help you:
Call us at: 888-808-EMMA (3662)
Email us at: hello@emmarelief.com
You can also reach out through our Facebook and Instagram!